What are the Customer's Expectation from Steel Mills and Steel Suppliers?
SAFETY (material quality, safer devices and mechanisms, automation)‏

  • Human life above anything

Cost and Process:

  • Lead continuous improvement process and cost reduction
  • Capacity to solve problems and identifying causes
  • Recycling of Steel waste

Flexibility, Knowledge and Speed:

  • Possibility to change from focus on cost to focus on production quickly
  • Knowledge management and continuous assessment best practices
  • Working capital management by inventory control
  • Steel performance and cost , reporting capabilities

DREAM: The “infinite” Relationship - cost effective Steel from Fortran- Steel (Parekh Group).

  • Three “do Not” For Steel- Salesman:
  • “My costs are increasing, therefore I need a price increase” – Price is market, not cost
  • “STEEL is only a small portion of Customer's Overall cost” – Everything matters on the overall cost
  • “I can not understand why I do not sell to you” – AM I LACKING IN market Study?, homework?
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